How do we pack the products?

Packaging is an essential part of our customer care.

Each order is carefully prepared using materials designed to guarantee maximum protection during transport — because what arrives on your table must be exactly as we chose it: intact, authentic, perfect.

🫙 Preserves, spices, and gourmet products

Jars and fragile packages are shipped with protective padding and shock-absorbing materials.

We ensure that each item is securely fixed to prevent movement during transport and preserve the quality of the contents.

🍷 Wines and spirits

For wines and spirits, we exclusively use Nackpack packaging, specifically designed for the safe transport of bottles.

They are shock-resistant, recyclable, and approved by major European carriers. This way, each bottle travels protected to its destination, even on the longest shipments.

How does wine packaging with Nakpack work? Watch the video.

Tracked shipments

Security, traceability and respect for every product

All orders are shipped via reliable and traceable couriers.

As soon as the package leaves our warehouse, you will receive an email with a link to track the shipment step by step, until it is delivered to your home.

Returns made simple and transparent

If you are not satisfied with your purchase, you can return the products within 14 days of receipt.

We are committed to making the return process quick and clear, respecting our customers and the values of fairness that guide Papillon Gourmet.

Read the return conditions here